Karen Dillon, an automotive industry veteran and expert at managing and expanding developing companies, joined TimeHighway.com as President in November 2004.
Dillon's entry into the automotive industry was in early 1985 when she began, as an independent agent, selling credit insurance and extended service contracts to automobile dealers. Later that year she took a position as Vice President of Sales & Marketing with Downey & Associates, an agency which marketed aftermarket products to the automotive industry. Dillon grew the business to one of the largest in Central Ohio and added a gap product and F & I training.
In mid-1992, Dillon was exposed to LeaseLink, a comprehensive software program for automobile leasing, and elected to offer this leasing software to dealers as well. In April of 1993, she left the credit insurance business and established the Transuniversal Agency, to market LeaseLink.
A few months later, Transuniversal Agency merged with Lease Marketing, the company that originated the LeaseLink product, and Dillon assumed Executive Vice President duties, along with responsibilities for marketing, support and training for the company.
Over the next ten years Dillon helped expand LeaseLink from a total of 65 installations into the largest provider of leasing data to the dealer and financial industry, with over 4,000 customers. Dillon and her partner sold the company to DealerTrack in August, 2004 and Dillon moved on to develop and expand TimeHighway.com.
Paul Shier joined TimeHighway.com in January 2007 and is responsible for coordination of the two-way data transfer with TimeHighway and the various DMS providers. He leads his team in insuring that the data transfer is seamless and works with the developers as the DMS providers make changes to their program.
Paul has extensive knowledge of automobile dealership operations and a great deal of experience in the automotive arena, having spent 2 years as an F & I Manager at a dealership and 4 years as a credit analyst for the Automotive Division of Bank of America.
His experience also includes 4 years' experience as a Product Manager and Training Associate with LML Technologies and 2 years as a Trainer of service and sales related automotive software for ADP.
Jamie Christie brought over 20 years of customer service experience to TimeHighway.com. Christie joined TimeHighway.com in October 2005 and in March of 2007 she was made Training & Support Manager. Her experience in this position provided exactly the background needed for her move to Product Manager.
Christie began her automotive career selling radio advertising to automobile dealerships in the Central Georgia market. From there, she went on to enter the automotive leasing business working for LML Technologies, creators of Lease Link - a comprehensive software solution for new and used car leasing.
During her 7 years with LML, Christie trained dealership Front End Management on LML software to increase profits, performance, and customer satisfaction. While providing on-call software and hardware support, Christie also trained LML employees on client relations, automotive software applications and territory management. As a Dealership Consultant, Christie secured customer loyalty and forged strong relationships with automobile dealerships across the country.
Colleen Ryan joined TimeHighway.com in August 2011 as a HelpDesk Representative. Ryan's attention to detail and ability to quickly take care of dealership requests allowed her to quickly rise through the ranks to become HelpDesk Manager.
In eight plus years, Ryan has proven to be a phenomenal asset to TimeHighway.com by managing our HelpDesk associates, modernizing and maintaining our best in class customer support, working closely with other department managers and their staff, along with training new associates. Ryan has received numerous accolades from Service Managers touting her stellar customer service. She is a proud member of the TimeHighway.com family and looks forward to the continued innovation and advancement of the TimeHighway.com brand.
Ryan began her automotive experience in 2001 at a local New York Ford dealership as a Title Clerk and worked extensively with dealership customers.