Karen Dillon, an automotive industry veteran and expert at managing and expanding developing companies, joined TimeHighway.com as President in November 2004.
Dillon’s entry into the automotive industry was in early 1985 when she began, as an independent agent, selling credit insurance and extended service contracts to automobile dealers. Later that year she took a position as Vice President of Sales & Marketing with Downey & Associates, an agency which marketed aftermarket products to the automotive industry. Dillon grew the business to one of the largest in Central Ohio and added a gap product and F & I training.
In mid-1992, Dillon was exposed to LeaseLink, a comprehensive software program for automobile leasing, and elected to offer this leasing software to dealers as well. In April of 1993, she left the credit insurance business and established the Transuniversal Agency, to market LeaseLink.
A few months later, Transuniversal Agency merged with Lease Marketing, the company that originated the LeaseLink product, and Dillon assumed Executive Vice President duties, along with responsibilities for marketing, support and training for the company.
Over the next ten years Dillon helped expand LeaseLink from a total of 65 installations into the largest provider of leasing data to the dealer and financial industry, with over 4,000 customers. Dillon and her partner sold the company to DealerTrack in August, 2004 and Dillon moved on to develop and expand TimeHighway.com.
LaFonda Miller joined TimeHighway.com as Chief Operating Officer in January 2004. During her tenure at TimeHighway.com, she has been responsible for driving enhancements to the software, sales and support processes, and vendor relationships, all of which have significantly expanded the company’s footprint in the automobile industry. She oversees the day-to-day operations at TimeHighway.com.
Miller began her automobile career working as an assistant for a general agent who marketed service contracts and credit insurance and conducted F&I training to automobile dealerships. From there, she worked as an F&I/Leasing Manager in the dealership environment where she became familiar with the LeaseLink product.
Prior to joining TimeHighway.com, Miller was employed for over 10 years by LML Technologies, the developers of LeaseLink – a comprehensive software solution for new and used car leasing. Her most recent position with LML Technologies was as an Area Director overseeing sales, support and training for 3 of 6 regions in the United States.
For 8 years prior to her promotion to Area Director, Miller held the position of Training Director where she managed a large training staff of classroom training representatives, associate training representatives, and dealer consultants. While holding this position, she personally trained over 10,000 Dealer Principals, General Managers, Sales Managers, F&I and Leasing Managers, and Sales Representatives on the LeaseLink program as well as on the benefits of leasing and utilizing the sales tools incorporated in LeaseLink.
Paul Shier joined TimeHighway.com in January, 2007 and is responsible for coordination of the data transfer to the DMS, as well as communicating with dealership customers to bring enhancements and new features/functionality to the TimeHighway.com program.
Paul has extensive knowledge of automobile dealership operations and a great deal of experience in the automotive arena, having spent 2 years as an F & I Manager at a dealership and 4 years as a credit analyst for the Automotive Division of Bank of America.
His experience also includes 4 years’ experience as a Product Manager and Training Associate with LML Technologies and 2 years as a Trainer of service and sales related automotive software for ADP.
Jamie Christie brought over 20 years of customer service experience to TimeHighway.com. Christie joined TimeHighway.com in October 2005 and in March of 2007 she moved into the Training & Support Manager position.
Christie began her automotive career selling radio advertising to automobile dealerships in the Central Georgia market. From there, she went on to enter the automotive leasing business working for LML Technologies, creators of Lease Link - a comprehensive software solution for new and used car leasing.
During her 7 years with LML, Christie trained dealership Front End Management on LML software to increase profits, performance, and customer satisfaction. While providing on-call software and hardware support, Christie also trained LML employees on client relations, automotive software applications and territory management. As a Dealership Consultant, Christie secured customer loyalty and forged strong relationships with automobile dealerships across the country.
Colleen Ryan joined TimeHighway.com in August 2011 as a HelpDesk Representative. Ryan’s attention to detail and ability to quickly take care of dealership requests allowed her to quickly rise through the ranks to become HelpDesk Manager.
In three years, Ryan has proven to be a phenomenal asset to TimeHighway.com by managing our HelpDesk associates, modernizing and maintaining our best in class customer support, working closely with other department managers and their staff, along with training new associates. Ryan has received numerous accolades from Service Managers touting her stellar customer service. She is a proud member of the TimeHighway.com family and looks forward to the continued innovation and advancement of the TimeHighway.com brand.
Ryan began her automotive experience in 2001 at a local New York Ford dealership as a Title Clerk and worked extensively with dealership customers.
Jill Greco joined TimeHighway.com in February of 2011. During her tenure at TimeHighway.com, she was hired as a HelpDesk Representative allowing her to really learn the robust back-end matrix of the online scheduling tool. Her ability to gain the knowledge of the system and assist team members in understanding this matrix along with Service Department operations is why she was promoted to Setup Team Manager. Greco is committed to customer service and the TimeHighway values.
Greco began her automobile career working with Ford Motor Credit Company assisting in day-to-day operations of local branches and eventually Call Centers both domestically and internationally. Early in her career Greco held various positions within a Dealer Branch, Classic Service Center, and Customer Service Center which include: Account Services, Loss Prevention, Vehicle Liquidations, Learning and Development, Quality Assurance and Wholesale. She delivered training for system launches and was regarded as the subject matter expert and support.
Greco moved into a leadership role in the Omaha Customer Service Center as a Learning and Development Analyst. Both in the United States and abroad, she completed on-site Operation Reviews as well as created and delivered classroom-based knowledge and skills training. Greco provided one-on-one mentoring support to individuals entering leadership programs, prepared and facilitated Customer Service Center Quality Assurance Calibration sessions for sites in the United States, Canada and Costa Rica. Greco was a Liaison for the North America Core Design Team. She is trained and certified in Six Sigma, Adult Learning Theory and Instructional Design.
As a Director of Sales and Marketing, Greco was responsible for national marketers, new programs, major Automobile Group Accounts, creating relationships with corporations to ensure a Preferred Lender Partner status for the company and researched areas nationally for new markets. Additional responsibilities included the copy, design and layout, and production of marketing materials and promotions, web site content, maintenance and development. Greco defined project scope and deliverables, prepared project time lines, and developed project budget.