Paul Shier joined TimeHighway.com in January 2007 and is responsible for coordination of the two-way data transfer with TimeHighway and the various DMS providers. He leads his team in insuring that the data transfer is seamless and works with the developers as the DMS providers make changes to their program.
Paul has extensive knowledge of automobile dealership operations and a great deal of experience in the automotive arena, having spent 2 years as an F & I Manager at a dealership and 4 years as a credit analyst for the Automotive Division of Bank of America.
His experience also includes 4 years' experience as a Product Manager and Training Associate with LML Technologies and 2 years as a Trainer of service and sales related automotive software for ADP.
Colleen Ryan joined TimeHighway.com in August 2011 as a HelpDesk Representative. Ryan's attention to detail and ability to quickly take care of dealership requests allowed her to quickly rise through the ranks to become HelpDesk Manager.
In eight plus years, Ryan has proven to be a phenomenal asset to TimeHighway.com by managing our HelpDesk associates, modernizing and maintaining our best in class customer support, working closely with other department managers and their staff, along with training new associates. Ryan has received numerous accolades from Service Managers touting her stellar customer service. She is a proud member of the TimeHighway.com family and looks forward to the continued innovation and advancement of the TimeHighway.com brand.
Ryan began her automotive experience in 2001 at a local New York Ford dealership as a Title Clerk and worked extensively with dealership customers.