While the Internet has been enormously successful in helping create a "bricks and clicks" channel for traditional retail organizations, until recently the service sector has been without an effective resource to enhance their relationship with their customers.
Many businesses use a schedule for their customers. These businesses rely on the telephone for their customers to call and book an appointment. The concept behind TimeHighway.com is to replace or enhance this telephone-based process with Internet technologies to improve the effectiveness and availability of booking appointments... and offer new advertising and communication channels for businesses and their customers.
Are you aware that aftermarket service providers are enjoying more than 80% of the market share?
One of the reasons for this is that customers perceive these aftermarket providers to be more convenient.
NADA reports that dealership service operations are open an average of 54 hours per week.
TimeHighway.com, the premier scheduling solution provider, increases the ability to conveniently schedule service appointments real-time, online, by over 200%.
TimeHighway.com was developed for the retail automobile industry by retail automobile experts.
This is not an appointment request form; this is the premier real-time, online service scheduling system that is customizable to current dealership processes.
As soon as the dealership’s customer schedules their service appointment, they will receive a confirmation e-mail that the appointment was made. In addition, the customer will receive a reminder notification via e-mail prior to their scheduled appointment. This will allow the Service Department to spend more quality time with the customers, thus increasing the dollars per R.O., and increasing Service Department CSI and retention.
While we enjoyed our initial success in the automobile industry, we have found that all appointment based businesses are experiencing the same benefits: